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SOFTWARE MAINTENANCE |
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MLSPL Support and Services
 Annual
Maintenance Contract (AMC)
Per
Call Management Service (PCMS)
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| SUPPORT
SERVICE |
AMC |
PCMS |
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TATP |
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TATP |
| Onsite Service |
12 Onsite Call Service / Year |
24 Hrs |
One Call Service/Call Reported |
24 Hrs |
| Updates |
As per Release FOC |
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Chargeable Basis |
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| Enhancement |
As per Release (Twice/Yr) FOC |
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Chargeable Basis |
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| Tele Support |
Unlimited |
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Unlimited |
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| Web Support |
Unlimited |
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Unlimited |
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| Solutions |
Severe |
4 WD |
Severe |
4 WD |
| Critical |
7 WD |
Critical |
7 WD |
| Manageable |
10 WD |
Manageable |
10 WD |
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TATP |
: Turn Around Time Period (Response time
from the day of call) |
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WD |
: Working Days |
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AMC |
: Annual Maintenance Contract |
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PCMS |
: Per Call Management Service |
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FOC |
: Free Of Cost |
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